1 LHWY INTERNATIONAL STORE 

1.1 This website is operated by LHWY International Pte Ltd. By using this website and LHWY’s products and services (“Services”), you agree to be bound by the current version of the terms and conditions provided herein (the “Terms”). You may not use this website or any of our Services for any illegal or unauthorised purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.2 The Terms form part of (and should be read in conjunction with) the terms and conditions governing your contractual and commercial relationship with us and under which we provide our Services to you.

1.3 By accessing and browsing through the website, or otherwise purchasing our Services, (a) you agree to be bound by the Terms and any of the related policies and/or guidelines, including any subsequent changes or modifications to them; and (b) you agree and consent to LHWYas well as its authorised agents, authorised service providers, related and/or associated companies and relevant third parties collecting, using, disclosing and/or sharing your personal data in the manner set forth in these Terms.

1.4 These Terms supplement but do not supersede nor replace any other consent(s) which you may have previously provided to us.

1.5 We may from time to time update these Terms, at its sole discretion and without prior notice. The amended Terms shall be effective as soon as it is published on the Website. Please review these Terms periodically as your continued use of the Website and our Services is deemed acceptance of any revised Terms in force at the time.

1.6 If you have any queries about these Terms, please email us at the email address provided below.

2 USE OF THE WEBSITE AND OUR SERVICES

2.1 This website and/or our Services is not directed at any person in a jurisdiction where access to and/or use of our Services is prohibited. You are responsible for ensuring that you are in compliance with all laws, regulations and rules applicable to you in relation to your use of the website and/or our Services.

2.2 All content contained in the website and/or provided to you in connection with our Services (the “Content”) may be viewed for your personal reference only. All Content are protected by copyright, trademark and other laws and are the property of LHWY International, unless otherwise noted. Unauthorised use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on our website, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from our website, in whole or in part without the prior written permission of LHWY International is prohibited.

3 PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using this website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this website and our Services or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or any related website, other websites, or the internet. We reserve the right to terminate your use of the Services or any related website for violating or threatening to violate any of the prohibited uses.

4 DISCLAIMER AND LIMITATION OF LIABILITY

4.1 To the extent permitted by law, you shall bear your own risk when purchasing any products from this website. The information contained in this website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through this website for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding the products featured in this website have not been evaluated by the Health Sciences Authority and are not intended to diagnose, treat, cure, or prevent any disease, and the results reported, if any, may not necessarily have the same results on all individuals.

4.2 It is your responsibility to carefully read all product packaging before use. All products should be used strictly in accordance with their instructions, precautions and guidelines. It is also your responsibility to check the product ingredients to avoid potential allergic reactions.

4.3 You should ensure that you have appropriate internet security arrangements in place when accessing the website and/or our Services.

4.4 We may from time to time remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.

4.5 This website and/or our Services contain information which are made available “as in” and there are no responsibilities or warranties (express or implied) as to the accuracy, quality or fitness for any particular purpose of the website and our Services or the contents provided therein.

4.6 This website and/or our Services may contain third party content, which is provided “as is”, without representation or warranty of any kind. We do not warrant the accuracy, timeliness, completeness, adequacy, truthfulness or fitness for any particular purpose of any third-party content, and we shall not be liable to any party with respect to any actual or alleged inaccuracy, untimeliness, incompleteness, inadequacy, untruthfulness or unfitness. Furthermore, whilst we will exercise a reasonable degree of care and skill to review third party content uploaded to this website, it shall not be liable for any breach of intellectual property or other proprietary right asserted by a party who is not the third-party content provider. If you are concerned about a potential breach of your intellectual property rights, please contact us at the email address provided below.

4.7 We shall not be responsible for the privacy policies and practices of other sites even if you access them using links from our website and recommend that you check the privacy policy of each site you visit and contact its owner or operator if you have any concerns or questions. A link from this website to an external website is not an endorsement or recommendation.

4.8 If you have accessed this website through a link from a third-party site, we shall not be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the privacy policy of that third party site and contact its owner or operator if you have any concerns or questions.

4.9 To the extent permitted by law, we shall not be liable under any circumstances for any loss or damage of any kind including, without limitation, any direct, special, indirect or consequential loss or damage, arising out of or in connection with the access or use of this website and/or our products and Services, from any reliance that may be placed by any person on any information of whatever nature which may be made available to that person as a result of using this website and/or our products and Services, or from the violation of any of the provisions of these Terms by any users.

5 SERVICES, PRICES AND PAYMENT

5.1 Prices for the products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or Services (or any part or content thereof) without notice at any time.

5.2 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.

5.3 We reserve the right to restrict the sale of our products or services to individuals, specific geographic regions, or jurisdictions. Such limitations may be exercised on a case-by-case basis. We also reserve the right to regulate the quantities of any products or services we provide. Descriptions and pricing of our products are subject to change without prior notice, as determined solely by us. We reserve the right to cease offering any product at any time. Any offers for products or services made on this site is void where prohibited.

5.4 We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.

5.5 In relation to the online payment system, to the extent permitted by law, we shall not be liable for any loss or damage (including but not limited to any direct, indirect, special, incidental or consequential damages) suffered by you due to the following reasons: (a) any malfunction or delay, interruption, unavailability, suspension or any other restrictions affecting your online payment; (b) any error, failure or suspension of your bank payment mechanism; or (c) any other reasons arising from or related to third-party online payment systems.

6 INDEMNIFICATION

You agree to indemnify, defend and hold harmless LHWY International and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

7 RETURN POLICY

7.1 We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may be eligible to return it under the following conditions:

(a) The product is in its original condition, unused, and undamaged.
(b) The return request is initiated within the specified time frame from the date of purchase.
(c) The product is eligible for return based on any specific exclusions mentioned in this policy or as communicated during the purchase.

7.2 To initiate a return, please follow these steps:

(a) Contact our customer support within the designated return period and provide the necessary details, including your order number, product information, and reason for the return.
(b) Our customer support team will guide you through the return process, provide you with any required return authorization or shipping labels, and address any additional queries you may have.
(c) Carefully package the product to be returned, ensuring it is protected during transit.
(d) Ship the product back to the designated return address within the specified time frame, using a reputable shipping carrier and a traceable method.
(e) Once the returned product is received and inspected by our team, we will process the refund or exchange, as per your preference and the availability of the product.

7.3 Return Period: The return time frame varies depending on the type of product and any specific guidelines mentioned during the purchase process. Generally, returns must be initiated within sixty (60) days from the date of purchase. Products to be returned must also be in their original condition at the time of purchase. Used or damaged products, or products that are otherwise not in their original condition are not eligible for returns. Please check your order confirmation or contact our customer support for specific return time frame details.

7.4 Refund: If the returned product meets the eligibility criteria, a refund will be processed using the original payment method used during the purchase. Please note that any shipping charges, taxes, duties and transaction charges paid at the time of purchase may not be refundable, depending on the applicable regulations.

7.5 Exchanges: In the case of eligible product returns, you may choose to exchange the product for an alternative item of equal or lesser value, subject to availability. If the desired item is of higher value, you will be required to pay the price difference.

7.6 Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact our customer support immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, as appropriate, in accordance with our warranty or guarantee policies.

7.7 Return Shipping Costs: Unless otherwise specified or in cases of damaged or incorrect products, return shipping costs are the responsibility of the customer. We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the product.
7.8 Determination: In determining the interpretation of this return policy, eligibility of exchange or refund of any products and any disputes between us and you in relation thereto, we reserve the right of final decision.

8 SHIPPING AND DELIVERY POLICY

8.1 Methods and Timelines: We offer shipping services to customers and aim to deliver products in a timely manner. The specific shipping methods available and the estimated delivery timelines will be communicated during the checkout process. Please note that these timelines are approximate and may vary based on factors beyond our control, such as shipping carrier delays or unforeseen circumstances.

8.2 Shipping Destinations: We ship our products to select geographic regions and jurisdictions. During the checkout process, you will be able to verify if we can deliver to your desired location. In case we are unable to ship to your location, a notification will be displayed, and you will not be able to proceed with the order placement.

8.3 Shipping Charges: The shipping charges, if applicable, will be calculated and added to your total order value during the checkout process. The specific shipping costs may vary based on factors such as the destination, weight, dimensions, and shipping method chosen.

8.4 Order Processing Time: Once your order is placed and payment is confirmed, we will initiate order processing. This may involve verification, packaging, and preparation for shipment. The time required for order processing will depend on the nature of the product and any additional customization options chosen. We strive to process orders promptly and efficiently.

8.5 Shipment Tracking: For orders that qualify for tracking services, we will provide you with relevant tracking information. This will allow you to monitor the progress of your shipment. Please note that tracking availability may vary based on the shipping method and carrier selected.

8.6 Customs, Duties, and Taxes: For international shipments, customs duties, taxes, and other import fees may be applicable. These charges are the responsibility of the recipient and may vary based on the destination country’s regulations. Please consult with the relevant customs authorities or seek professional advice to understand and fulfil your obligations.

8.7 Damaged or Lost Shipments: We take utmost care in packaging and shipping our products. However, in the event that your shipment arrives damaged or is lost during transit, please contact our customer support immediately. We will work with you to resolve the issue, initiate a claim with the shipping carrier, and arrange for a replacement or refund, subject to the carrier’s policies.

8.8 Non-Delivery and Address Accuracy: It is your responsibility to provide accurate and complete shipping information. Please ensure that the shipping address is correct and accessible to facilitate smooth delivery. In the event of non-delivery due to an incorrect or insufficient address provided, additional charges may apply for re-shipment or address correction.

8.9 Risk and Title: Ownership, title and risk of loss and/or damage to the products you have purchased shall be transferred to you when the products leave our premises, provided that we have received full and valid payment of the purchase price.

8.10 In-person pickup and return: You may be given the option to arrange to pick up your product in-person at such time and place as may be specified during the checkout process. Proof of purchase and identity will be required for in-person pickup.

9 SEVERABILITY AND WAIVER

9.1 In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

9.2 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

10 TERMINATION

10.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
10.2 These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

10.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

11 ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this website or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

12 GOVERNING LAW

These Terms and our Services shall be governed by and construed in accordance with Singapore law.

13 CONTACT INFORMATION

You may contact us at admin@lhwy.sg if you have any questions about these Terms.

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LHWY INTERNATIONAL PTE LTD
31 Jan 2024